Master Key Telephoning Skills

Are you as effective on the phone as you can be?

In this workshop you will train the skills that you need to be more successful on the phone.

Suitable for:

Anyone who regularly uses the telephone, particularly call center personnel and customer service staff.

Objectives

  • Professional and courteous handling of challenging situations and callers.
  • Acquire and practice new skills thus gaining increased self-confidence. 
  • Deliver better customer service on the phone.

Highlights / Benefits

  • You practice how to deal with challenging situations, make a convincing case, overcome objections and build strong relationships. 
  • You create and maintain a positive atmosphere and use the phone more effectively than before. 
  • You master the different stages of a telephone call and develop your own script.

Design

  • Highly interactive style incorporating work-related role plays, case studies, games, exercises and simulations. 
  • Workshops are usually limited to eight participants. 
  • Duration: 8-16 hours, spread over one to two days.

Fees

Please contact me for an offer.